Refund/Withdrawal Policy (updated March 2026)
SHMHA’s refund policy is not intended to be punitive. The policy has been created in order to protect all SHMHA members and their teams.
Team numbers are determined prior to the season start and withdrawals after the season starts (first day of evaluations for each division) can have a detrimental impact on a large number of players and as such the refund policy has been revised to reflect this.
We understand that the circumstances of a withdrawal are different for individual families and all requests will be considered and approved by the respective registrar and Executive board, if necessary.
Refund Requests
All requests for refunds/player withdrawals must be sent in writing (email accepted) to the appropriate registrar:
All refund requests are subject to verification by the SHMHA Treasurer. Any refunded amounts are issued via cheque by the SHMHA Treasurer to the name on the account OR through the online system and back to the credit card that the payment was made on. Please allow 6-8 weeks for processing of refunds.
Non-refundable Administration Fee
There is a non-refundable administration charge of $25 for each registration.
Refund Amounts
Refund amounts are determined by the division and season start date.
|
Season start is determined as the first day of evaluations for the level/division, regardless of whether the player attended evaluations.
2026 Season Start Dates
- U8 and U9 Boys: April 13, 2026
- U9 Girls: TBA
- U10-U16 Boys: April 26, 2026
- U11-U18 Girls: TBA
- U18 Boys: TBA
|
| Division |
Refund request
prior to Season Start |
Refund request
season start to August 1st
|
Refund request beyond August 1st
|
|
U5/U7 (Boys and Girls)
|
- See refund amount listing below this table
|
|
U8 to U18 (Boys and Girls)
|
|
|
|
U5/U7 Refund Amounts
- Prior to August 1:
100% of reg. fee/non-participatory cheque voided/less $25 admin fee
- During the months of August/September:
75% of reg. fee/non-participatory cheque voided/less $25 admin fee
- During the month of October:
75% of reg. fee/less $45 insurance fee/non-participatory cheque voided/less $25 admin fee
- During the month of November:
50% of reg. fee/less $45 insurance fee/non-participatory cheque voided/less $25 admin fee
- During the month of December:
25% of reg. fee/less $45 insurance fee/less $25 admin fee/participatory hours must be completed
- As of January 1 - no refund